Word-of-Mouth Marketing: What is it, and How Does it Benefit Your Business?

 

Since the introduction of social media, word-of-mouth marketing has dramatically increased.

Before the internet, someone would tell a friend or two if they had a good experience. Today, if they have a good experience, they tell thousands with a short post.

Word-of-mouth marketing allows your business’s brand to potentially get noticed by thousands of consumers, which, if done correctly, can spread like wildfire.

Understanding how word-of-mouth marketing works and how it can benefit your business helps increase your chances of attracting new customers.  

Why Word-of-Mouth Marketing Is Important

According to the American Marketing Associated and the Word of Mouth Marketing Association, 64 percent of marketing executives believe that word-of-mouth marketing is the most effective form of advertising.

However, only about 6 percent claim to have mastered this marketing technique.

With a majority believing in word-of-mouth marketing and so few learning the skill, understanding this marketing tool can put your business in front of the competition and keep your products and services in the minds of consumers.

Even if a person does not need a product or service, they may be more inclined to tell friends and families about what they know about your business through word-of-mouth marketing. 

Using the Three Es of Word-of-Mouth Marketing

Three tactics can help you increase your word-of-mouth marketing reach, often referred to as the “Three Es.”

1. Engage

The first E is “Engage,” which means you engage with your followers and customers by setting up a presence in their lives.

Some ways to engage include sending birthday cards, offering special discounts and gifts, and consistently responding to social media posts, comments, and messages related to your business. 

2. Equip

The second E is “Equip,” which means giving your customers something to talk about, such as a fantastic product, high-quality customer service, and fun facts about your business.

When consumers like a company and have things to talk about and share with others, it encourages them to let everyone know about their favorite products and services, which could be yours. 

3. Empower

The final E is “Empower,” giving consumers different ways to talk and share their experiences and recommendations.

The more methods you offer for consumers to share your business, the greater the chance they will. Additionally, empower consumers to feel like they are a part of the process, such as asking questions, running contests, etc. 

Word-of-mouth marketing has been around since the first caveman started trading, and with technological advancements, it has become significantly easier to utilize this advertising method.

Additionally, it has become more crucial for businesses to understand how word-of-mouth marketing works to use this tool best and achieve optimal advertising results. 

Augmented Reality and the Evolution of Print

 

In a world full of new technology, augmented reality is used frequently. As a result, it’s now a great way to market your business.

Augmented Reality Explained

Augmented Reality (AR) is the layering of digital content like video, 3D, or 3D animation over real-world environments to create an engaging and interactive consumer experience.

It makes your print more interactive by encouraging people to download apps, use QR codes, and more. As a result, print has grown and is used in a new way.

Bringing People Closer to Products

WebAR, which they call AR and print, is now being used to bring people closer to their products and allow them to interact with them.

It will enable people to access the best of both worlds: Engaging and immersive experiences that are easy to access. WebAR is popular now and is an excellent accompaniment to tried-and-true print.

Both are needed in today’s market. Traditional print is tactile and is a great way to interact with customers because they are taking more time to look at their mail these days.

However, WebAR is a great way to further interact with customers because it is online and provides a more effortless and cost-effective way to promote your business.

As of February 2017, Pokémon Go became the first AR-centric app to reach 650 million downloads and can be credited with starting the mobile AR app movement.

We all remember people going crazy for this new game, which introduced us to a new type of reality.

Promote Effectively and Professionally

AR solves the dilemma of whether to invest in print or digital by providing marketers the ability to make the most of both worlds by seamlessly integrating their print and digital together, working in unison on the same marketing goal.

You no longer have to choose the best way to market your business. Instead, WebAR and print work closely together to promote effectively and professionally.

You can easily add immersive, interactive content to your magazine ads, postcards, brochures, and more.

Enhance Direct Mail

Now people can take your marketing product and scan it with their phones to find more information. Again, it’s a no-brainer, and it furthers your marketing efforts.

This allows them to answer their questions, make a purchase, and even promote it on social media.

You can even use tracking tags to see how far your marketing has gone. In fact, direct mail campaigns that were enhanced by AR delivered an increase in response rates from 2-3% to a massive 35%, so it makes sense to use AR.

In addition, AR solutions have finally become cost-effective and executable without intensive training or complex design software, allowing savvy marketers to take advantage of this unique advertising enhancement right now.

Whether you use a postcard, a brochure, a catalog, or other direct mail options, we can help you get the most out of your marketing efforts.

Check us out today!

Becoming a Mindful Leader

  

Everyone is different, which is why various leadership styles exist.

Some of the most common ones include democratic, autocratic, laissez-faire, strategic, transformational, transactional, coach-style, and bureaucratic leadership. However, one often overlooked and quite effective leadership style is the mindful leader. 

Mindfulness is one’s ability to be fully present and observant while also being in control and not overreacting. 

Mindful leaders possess specific beneficial characteristics, making them stand out and be successful. 

Mindful leaders have emotional intelligence.

Emotional intelligence is the ability to notice and manage one’s feelings while seeing and responding adequately to the emotions of others. 

Psychologist Daniel Goleman, author of The New York Times bestseller book Emotional Intelligence has created a model that divides emotional intelligence into 4 quadrants. 

• Self-awareness is the ability to be aware of one’s mood and thoughts and their impact on others. Some aspects of self-awareness include emotional self-awareness, accurate self-assessment, and self-confidence.
• Self-management is the ability to effectively manage one’s feelings, thoughts, and actions. Some aspects of self-management include emotional self-control, transparency, adaptability, and optimism.
• Social awareness is the ability to accurately gauge others’ emotions and situations, allowing you to make better decisions and actions. Some aspects of social awareness include empathy, organizational awareness, and service.
• Relationship management is using the above skills to manage social situations effectively. Some aspects of relationship management include influence, conflict management, and collaboration. 

According to the Harvard Business School, emotional intelligence accounts for nearly 90% of what makes high performers stand out. Responsible leaders are also sure to stand out. 

Mindful leaders take responsibility. 

When you let go of the desire to insert blame, you can take responsibility for yourself and the business better. 

Blaming people or situations is often a waste of time. Instead, observe to accurately understand the circumstances so you can focus on the decisions you can make while accepting the areas you can’t control. 

By taking responsibility, you open up doors to possibility. Blaming, victim thinking, and fear create limitations and barriers. By taking full responsibility for the aspects you can control, you’re opening yourself and the business up for success. 

Mindful leaders are powerful.

Power isn’t just for the loud and strong, it’s for those who acquire respect. 

Mindful leaders are often respected for their ability to…  

• Give the situation and the people before them 100% of their attention.
• Filter their thoughts before they speak.
• Lead by self-motivation instead of fear or manipulation.
• Stay calm under pressure.

Research has shown people spend 47% of their time thinking about something else and not on what they’re currently doing. Almost half of people’s time is spent not being mindful!

Where do you lie on the mindfulness spectrum? Try taking a quick self-assessment from the Harvard Business Review. If you’re like most people, you have room to grow.

Luckily, there are tactics you can use to become a more mindful person. 

Practice mindfulness to become a mindful leader.

Aim for at least five minutes every day of mindfulness. 

This means finding a quiet place to sit and focus on your breathing. It’s a way to calm down, push away future anxieties, and focus on the present. By practicing in neutral times, when stressful situations arise you’ll be better able to focus on your breath to calm down. 

Many find mornings the best time to practice mindfulness, mainly because we release the most stress hormones within minutes of waking up. Practicing mindfulness can be a great way to counteract this. 

Stop multitasking to become a mindful leader.

Multitasking fragments your focus. 

Multitasking is also ineffective because humans are terrible at it. Research found that only 2.5% of people can effectively multitask. Do yourself and your mind a favor by cutting back on this ineffective work tactic. 

Decrease distractions to become a mindful leader. 

By decreasing distractions that break your focus, you’ll be able to stay in the present. 

One major culprit of distractions is your phone. It’s constantly pinging with notifications from texts, missed calls, emails, and social media apps. Try sectioning off times of the day when you’ll be phone free. Communicate this with coworkers, friends, and family. Then, you can use these phone-free, distraction-free times to get your most challenging work done. 

Emails are another common distraction. They go off throughout your day. Responding to emails feels productive, but in reality, they disrupt your work. If possible, try pausing all email notifications, instead blocking off a time of day to check your email box. 

Mindfulness is both a leadership style and a way of life. By incorporating it into your life, you’ll be better able to calmly tackle day-to-day problems with focus. 

Mindfulness: Paper Versus Digital

Speaking of mindfulness, when it comes to advertising, you want your target audience to be as present and focused as possible.

Although digital advertising does have its advantages, one major problem is focus. It’s often harder for people to focus and be mindful when using screens because of all the distractions. 

However, paper can be a powerful tool to initiate mindfulness in the recipient. It’s much less distracting, allowing the viewer to focus their entire attention on the paper at hand.

We can help you capture your potential client’s attention with print! 

Advanced Leadership Skills for Managers

 

Managers can make or break the workplace atmosphere, seeping into a company’s outputs. 

Unfortunately, good management can sometimes be hard to find. Poor management costs $7 trillion globally, or  9-10% of the world’s GDP. This staggering number can decrease if companies hire and train better-equipped managers.  

Below are the top 4 skills required for advanced leadership in the workplace. 

Advanced Leadership Skill 1: Communication

Clear communication prevents workplace hiccups. 

Communication requires the ability to properly convey sometimes complex ideas to a wide range of people. Age, background, skill level, and personality can prevent clear communication. 

Sometimes the most difficult skills in life must be mastered through trial and error. However, you can keep a couple of critical aspects in mind when communicating. 

• Actively listen. If you catch your mind thinking about your extensive to-do list, stop and bring your focus back to the conversation.
• Positive body language. This includes smiling, making eye contact, and not crossing one’s arms.
• Connect. Connect with others through shared experiences by telling stories and being vulnerable. Also, try making time in your day to talk with your coworkers casually.
• Kindness. People are more likely to openly listen and talk to those who seem kind. So be kind throughout your life, and it’ll show.

Proper communication is necessary for any leader because it’s needed throughout the office, especially when explaining projects and tasks when delegating. 

Advanced Leadership Skill 2: Delegation 

The higher up you go, the more important it is to rely on others. 

However, it seems many people want to do everything themselves. This attitude ends up harming the entire team and company. 

Delegation is about first realizing you can’t do everything and pulling yourself away from micro-managing tendencies. 

The next step is being able to see your team without judgment. Knowing your team members’ strengths and weaknesses will help you delegate tasks in a way that benefits everyone. 

Proper delegation helps the workplace run smoothly and more efficiently. It leads to higher growth rates, revenue, and job creation. But you can’t delegate if you aren’t confident in yourself and your decisions. 

Advanced Leadership Skill 3: Confidence

All the intelligence and leadership capability in the world would be worth nothing without the confidence to execute it. 

Confidence is like the glue that holds everything together. Leaders must be confident in themselves, the company, and their own ideas to pursue greatness and fulfill their visions. 

A confident leader…

• doesn’t let fear deter them from opportunity.
• executes ideas into action.
• doesn’t overanalyze.
• shares the confidence bug.

Confident leaders help build a successful business. Therefore, be confident in yourself so you can pursue excellence. 

Advanced Leadership Skill 4: Pursue Excellence 

The inner drive to be your best self isn’t taught but comes from within.

This trait is what makes some managers stand out. Managers who pursue excellence genuinely want the company and the employees to succeed, and they’re willing to put in the extra time and effort to achieve excellence. 

These managers have high self-expectations and are willing to continually learn and grow through experts and daily experiences. Managers who pursue excellence are valuable assets to the company. 

Outstanding leadership brings the company together to pursue common goals. While you’re out leading, we’re here behind the scenes making sure all your print marketing initiatives go smoothly.