7 Top Ways to Show Appreciation to Customers

Gratitude is a great skill to possess.

"I think gratitude is a big thing. It puts you in a place where you're humble," said Andra Day. 

And humility is a wonderful attribute, primarily when serving the public. When you meet up with prospective clients, gratitude is vital. We receive a much better welcome when people see how thankful we are to meet with them and to have their continued support. 

Research has proven that returning customers spend 67% more than new customers, and 82% of customers are brand loyal.

So, what else can you do to show appreciation besides saying thank you?  

Here are some ideas to show your gratitude.

 7 Top Ways to Show Appreciation to Customers

1. Send a Thank-You Note

Send a thank-you note in a letter, hand-written and signed by you.

Sure, it takes a little time, but keeping current customers happy is worth it—especially the ones you genuinely want to maintain a relationship with.

2. Make a Donation

Donate to something close to your customers' hearts.

If they support a worthy cause you can get behind, consider donating something to these causes in their name. 

3. Offer a Discount

Offer a discount just for them.

One of the easiest ways to build customer loyalty is by rewarding your customers for their business with loyalty cards and retail rewards.

4. Do a Giveaway

Offer a giveaway prize package.

Want to share the love and give out prizes to your fans? Running a giveaway is a great way to show your appreciation. This will excite customers, and they might even tell their friends and colleagues. 

5. Offer Free Services

Offer more free services if possible.

When people began to feel the impact of the coronavirus and social distancing, some companies went above and beyond to help people adjust to a challenging new reality.

Some companies offered free services or better deals on their products. When there is a stressor in your customers' lives, help out a little more. People notice it and will appreciate your help.

6. Talk Face-To-Face

Engage in face-to-face conversations with your clients.

Ultimately, people want to be seen and heard. Engaging with them in a conversation over video chat or, better yet, in person is a perfect way to thank them for supporting your company daily.

Listen to them rather than just pitching your ideas. Ask about their business and learn how you can genuinely help each other.

7. Acknowledge Them on Social Media

Feature customers on your blog or social media.

If they had a big event that you were able to be a part of, or help with in some way, show it. Portray pictures of the big day with words from them as to how the day went.

This is great to help celebrate their day. It's also great to get the word out about how you help people.

Whatever you choose to show appreciation will elevate your customer relationship and nurture long-lasting bonds. If you need help printing stationary or customized packaging, let us know. We would love to help!

3 Winning Direct Mail Campaign Ideas You Can Start Using Today

 

We're proud to inform you that the reports of the supposed death of direct mail have been, as Mark Twain once said, "greatly exaggerated."

Not only is direct mail just as effective as it ever was - it's positively thriving. According to one recent study, the market for direct mail advertising is anticipated to grow from $71.57 billion in 2021 to a massive $72.67 billion by the end of 2022. Much of this has to do with the average return on investment for direct mail collateral is $4.09 for every $1.27 you spend getting those marketing materials out into the world.

But it can be challenging to know where to begin if you've been out of the direct mail world for a while or are wading into these proverbial waters for the first time. With that in mind, here are three winning direct mail campaign ideas that you can start using immediately.

3 Winning Direct Mail Campaign Ideas You Can Start Using Today

Taking Advantage of the Holidays

One of the best direct mail marketing campaign ideas you can start using immediately involves taking advantage of the holiday season - a time of year that is already upon us again.

Remember that while part of the goal of any marketing campaign is always to raise awareness for your brand and get the word out about your products and services, this is just one small portion of a much larger story.

Equally important is your ability to get in touch with people occasionally and simply remind them that you're out there. Because of that, don't hesitate to send out a simple postcard for Christmas or the New Year to wish people well. It doesn't have to be overly "salesy" at all - it can be a simple message that illustrates that you care about your consumers, even when you're not coming right out and asking them to buy something.

When executed correctly, you'd be surprised by the difference this can make in generating repeat sales from existing, satisfied customers.

The Benefit of Unusually Sized Mail

Another technique that you can use with direct mail, in particular, has to do with sending out unusually sized mail.

Think about it - part of why messages like emails are so easy to ignore is that they all blend together in someone's mind. They all look the same, and they're far too easy to archive when someone is wading through their email inbox in the morning.

But if you send out a piece of direct mail collateral that is slightly larger or shaped differently than every other piece of mail that someone receives that day, they're going to notice. You immediately stand out, and at that point, you can use someone's curiosity to your advantage.

Bridging the Gap Between Direct Mail and the Digital World

Finally, don't be afraid to bring the benefits of both direct mail collateral and digital marketing together in innovative ways.

Always include information about the various social media channels you use, like Facebook, Twitter, and LinkedIn, which are great for allowing someone to get in touch with you in other ways quickly. This way, you can begin an experience with them through physical mail but give them the option to continue it over the Internet if that is their preference. 

If you'd like to find out more information about getting started today with any of these direct mail campaigns, or if you have any additional questions you'd like to go over with someone in a bit more detail, please don't delay - contact our team today! 

5 Reasons Every Small Business Should Send Holiday Cards

 

It's time to decide if you're sending holiday cards to your clients!

Sending cards in the mail to your clients and customers does a lot more for your company than you might think. Take a look at five reasons you should extend the extra effort to send out holiday cards.

5 Reasons Every Small Business Should Send Holiday Cards

1. Elicit Joy

 Emotions play an integral part in the buying decision, and sending a holiday card will boost those feelings.

It makes people happy to receive fun mail in their mailboxes. And a card is a lovely, elegant touch.

2. Send Thanks

 Thank your customers for their continued support throughout the year.

The wording should express your thanks or seasonal greetings in a way that highlights your relationship with your client. 

3. Stand Out

 Raise above the competition.

Many businesses digitally wish people holiday greetings, but those get lost in the junk email category. By sending an actual card, people will notice and be more appreciative. 

4. Show You Care 

 A simple card means a lot during the holidays.

Small acts of kindness significantly impact client loyalty, and they may keep a client from looking elsewhere. 

5. Break Through the Noise

A sales flyer might not get read, but a holiday card will.

It makes people feel warm and fuzzy and keeps them thinking of your company.

As the holidays approach, we want to thank you for your business. 

If you need help with your holiday cards, we have many options. Contact us today!